Returns & Exchanges
At BRAINGAIN UK, we want you to be fully satisfied with your fitness equipment; if you are not completely happy, you can return your items within 30 days of delivery. All returned products must be in their original packaging and in a resalable condition to qualify for a full refund.
Initiate Your Return
Contact our support team via email with your order number and reason for return to receive your unique Return Authorization code.
Package Your Gear
Securely pack your items in their original boxes, ensuring all weights, components, and manuals are included to prevent damage during transit.
Ship to Warehouse
Affix the provided return label or use a tracked courier service to send your package to our UK distribution center.
Inspection and Refund
Once our technicians verify the condition of the equipment, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing